If you host an Airbnb, guest complaints about Wi-Fi, lights, or plumbing can quickly turn into bad reviews, refunds, or lost bookings.
Most airbnb repairs aren’t complicated, but when they aren’t handled fast, they create stress for hosts and frustration for guests.
The good news is that most Airbnb guest complaints come from a small number of repeat problems. Fixing these issues early helps keep your property guest-ready and protects your rating.
The Most Common Airbnb Repair Issues Guests Complain About
Wi-Fi Problems in Airbnb Properties
Wi-Fi is the most common issue Airbnb guests complain about. Guests expect reliable internet for work, streaming, and communication, and even short interruptions can lead to negative reviews.
Common causes include:
- Router placed too far from bedrooms
- Thick walls blocking signal
- Too many devices connected
- Outdated or low-quality equipment
If guests can’t get consistent Wi-Fi throughout the property, they will mention it publicly.
Electrical Issues Guests Notice Immediately
Electrical problems make a property feel unsafe or poorly maintained.
Common electrical complaints include:
- Lights flickering or not working
- Power outlets not charging devices
- Circuit breakers tripping
- Loose or damaged switches
Even a single room without proper lighting can create discomfort and complaints.
Plumbing Problems That Trigger Complaints
Plumbing issues escalate quickly and almost always lead to guest messages.
The most common Airbnb plumbing problems are:
- Toilets not flushing properly
- Leaking sinks or showers
- Low water pressure
- Slow or clogged drains
Plumbing issues are among the most likely to result in refunds if not fixed promptly.
Why These Airbnb Repair Issues Hurt Your Bookings
When repair issues aren’t handled quickly, the cost goes beyond fixing the problem.
Unresolved Airbnb repairs can result in:
- Partial or full refunds
- Lower star ratings
- Negative public reviews
- Airbnb support cases
- Reduced future bookings
Many hosts lose more money from poor reviews and ranking drops than from the repair itself.
Airbnb Repairs That Should Be Fixed Before the Next Guest
Some issues should never wait until later.
If any of the following are present, they should be fixed before the next check-in:
- Wi-Fi not working in bedrooms
- Broken or flickering lights
- Toilets or sinks not functioning properly
- Loose door handles or locks
- Power issues in living or sleeping areas
These are considered basic guest expectations, not optional upgrades.
Simple Airbnb Maintenance Checks Between Guests
A quick inspection between bookings can prevent most guest complaints.
Before every check-in, confirm:
- Wi-Fi works in all main rooms
- All lights turn on properly
- Toilets flush and refill correctly
- No visible leaks under sinks
- Doors and locks are secure
This process takes less than ten minutes and can save you from bad reviews.
When to Call a Professional for Airbnb Repairs
You should consider professional help if:
- The same issue keeps returning
- Wi-Fi problems persist after upgrades
- Circuit breakers trip repeatedly
- Plumbing problems return after temporary fixes
Temporary solutions often cost more in the long run. Proper repairs protect both your property and your Airbnb rating.
Airbnb Repairs Done Between Guests: Why Speed Matters
Timing is critical for short-term rentals.
Repairs completed between check-out and check-in:
- Prevent guest complaints
- Avoid last-minute cancellations
- Protect review scores
- Reduce stress for hosts
Fast, reliable Airbnb repairs keep your property guest-ready and profitable.
Airbnb Repairs – Frequently Asked Questions
What repairs should be fixed immediately in an Airbnb?
Any issue affecting safety, comfort, or basic functionality should be fixed immediately. This includes Wi-Fi failures, electrical issues, plumbing problems, and broken locks.
Can Airbnb guests get refunds for maintenance issues?
Yes. If guests experience unresolved issues such as no Wi-Fi, power outages, or plumbing failures, Airbnb may issue refunds or penalties.
How often should Airbnb maintenance be done?
Basic checks should be done between every guest. Deeper maintenance should be scheduled monthly or quarterly depending on occupancy.
Are Wi-Fi problems common in Airbnb rentals?
Yes. Wi-Fi complaints are one of the most common Airbnb issues, especially in larger homes or properties with poor router placement.
Should Airbnb hosts use a handyman or specialist?
For general repairs, a handyman experienced with Airbnb properties is ideal. For recurring or technical issues, professional service is recommended.
The best Airbnb listings aren’t perfect, they’re well maintained.
Fixing small issues early protects your income, improves guest experience, and keeps your bookings consistent.
If your property depends on short-term rentals, reliable Airbnb repairs are part of running a successful business.